General Patient Information
To attend our practice you will need to get a referral letter from your General Practitioner. Please have your GP fax a copy of your letter to our clinic and our administration staff will be in contact with you once this is received. Our contact details are as listed below.
Your First Visit
Things to do prior to your appointment
Please ask us any questions you may have, including enquiries about our fees. You will be provided with this information in writing prior to your appointment or this can be accessed here. Please read, complete and submit the following forms:
- Patient information
- Facebook consent and privacy
- Informed financial consent (IFC)
Alternatively, complete and return them by post prior to your appointment or bring them with you on the day.
If you need to cancel an appointment
Telephone the office during business hours and please allow at least 1 days’ notice so that we can offer your appointment time to patients on our waiting list.
When you come for your appointment
Please remember to forward onto us or bring the following information to your appointment:
- Referral letter from GP or Specialist. If you do not have a letter (e.g your doctor has sent via post or fax) then please phone (08) 8299 0302 the day prior to your appointment to confirm we have received this
- Medicare card, DVA card, Pension Card
- Private Health/Hospital Insurance member card
- Bring all your previous ultrasound scan reports and films that may be relevant to this visit
- Any other medical information, history, or blood test results that may be relevant to this visit
We recognise that your time is valuable, and we make every effort to run on time. Occasionally we deal with emergencies or some patients may require a little more time, and these can cause scheduling delays beyond our control. We do apologise if we keep you waiting.
Consult with the doctor
During your initial visit, Dr. Preetam will take a details medical history and details of your current issues and concerns. In many instances this consult will include a physical examination. Consent will always be asked of a patient prior to a physical examination or medical procedure. We have ultrasound facilities which provides Dr. Ganu with real time information. This enables us to offer a streamlined efficient service to aid diagnosis and appropriate treatment or management options.
Fees and insurance
- The cost of a standard consultation will be provided to you in writing prior to your first appointment. Costs of your consultation may vary if you required an ultrasound or medical procedure during at this appointment. You will need to give consent prior to any medical procedure being undertaken.
- Information on our current fee structure is also available from our reception staff
- We do request full payment at the time of consultation. EFTPOS, Bank cheques, personal cheques, cash or credit cards (MasterCard & VISA) are acceptable means of payment
- As we provide longer than usual consultations we are unable to offer a Bulk Billing service. Variations to this billing structure are at our discretion
- A rebate is claimable from Medicare only. Your private health insurance can only be used for “In Hospital” services. We are more than happy to submit your account to Medicare. The rebate will be either sent to you in the post or transferred into your bank account (if you have provided Medicare with these details)
Medicare Safety Net
Did you know that individuals are automatically registered for the Medicare Safety Net? If you want to register for the Safety Net as a couple or family you will need to contact Medicare. Being registered as a couple or family, means that if your spouse or children also have out of pocket medical expenses then these will contribute to the one safety net. Please visit www.medicareaustralia.gov.au for more information.
Insurance cover for operations
- In general, your private health fund and Medicare will cover a portion of the fees.
- Please note that there will be, in most instances, an out-of-pocket gap for your surgery, and this varies from one procedure to another.
- We will give you a written estimate of your gap prior to your surgery.
It is YOUR RESPONSIBILITY to ensure your health fund will adequately cover your surgery.
The costs of surgery relate to:
- Surgeon and assistant surgeon
- Ancillary charge (pharmacy, non-rebated instruments etc.)